Corporate Privacy Commitment
ZENTIC Technologies Private Limited ("ZENTIC", "Company", "we", "us", or "our") is committed to preserving the privacy, confidentiality, and integrity of all data entrusted to us by clients, application users, job applicants, and website visitors.
Overview & Data Controller
This Privacy Policy describes our information handling practices for the website zentic.in, our interactive Project Cost Estimator, client tracking portals, administrative interfaces, and all bespoke software development projects executed by ZENTIC.
For purposes of the Indian Digital Personal Data Protection (DPDP) Act, 2023, and applicable international data privacy standards, ZENTIC Technologies Private Limited acts as the Data Fiduciary (or Data Controller) for personal data collected through our direct corporate channels.
Information We Collect
We collect only the minimum necessary information required to deliver high-quality software engineering and customer support:
Full name, business email address, phone/WhatsApp number, company name, and project location submitted through consultation and quotation forms.
Feature requirements, tech stack selections, operational workflows, budget estimates, and architectural details provided for scoping custom applications.
Resumes, employment records, portfolios, and technical background provided when applying for engineering roles at ZENTIC.
IP addresses, browser characteristics, request timestamps, and security audit logs used to prevent brute-force attacks and maintain platform reliability.
How We Use Your Information
Collected data is processed solely under legal and legitimate business grounds:
- Scoping & Quotation Delivery: Reviewing client requirements to generate architectural estimates and project delivery roadmaps.
- Service Execution: Engineering, testing, and deploying custom software web applications and mobile platforms under signed Master Services Agreements.
- Client Portal Authentication: Providing secure authenticated access to order status tracking, project milestone updates, and deliverables.
- Customer Support & Problem Resolution: Addressing technical support tickets, inquiries, and feedback submitted via support channels.
- Platform Security: Auditing access logs to protect databases and client portals against unauthorized access and security breaches.
Encryption & Security Architecture
All client data is encrypted using AES-256 bit encryption at rest and TLS 1.3 encryption in transit. We enforce granular Row Level Security (RLS) on our relational database clusters and strict Role-Based Access Control (RBAC) across all engineering workflows.
Our security infrastructure strictly isolates client data from unauthorized visibility. Passwords and credentials are never stored in plain text; one-time passwords (OTPs) and session tokens use cryptographically secure hashing algorithms with short expiration windows.
Zero-Sale Pledge & Non-Disclosure
ZENTIC Technologies Private Limited has never sold, rented, leased, or commercialized client data or project intellectual property, and will never do so under any circumstance.
All project specifications, proprietary workflow diagrams, and technical requirements submitted to us are protected under bilateral non-disclosure standards. We treat client concepts with the same rigorous secrecy we apply to our own proprietary technologies.
Infrastructure & Sub-Processors
To operate our global infrastructure, we partner exclusively with enterprise-grade cloud service providers bound by strict data protection agreements:
- Cloud Hosting & Edge Delivery: High-availability cloud server networks with automated DDoS mitigation and SSL termination.
- Managed Relational Database: Managed PostgreSQL infrastructure with automated point-in-time backups and row-level encryption.
- Transactional Email Relay: Encrypted SMTP relay infrastructure for sending quote confirmations and administrative security alerts.
Data Retention & Secure Disposal
We retain personal data and project records only for the duration necessary to fulfill contractual agreements, maintain legal accounting compliance, and support ongoing software warranties.
When data reaches the end of its retention schedule, it is securely purged from production databases and encrypted backups using cryptographically secure wiping protocols.
Your Rights Under DPDP Act & GDPR
Under the Digital Personal Data Protection Act, 2023 (India) and applicable global regulations, you are entitled to exercise the following rights:
Request a complete summary of personal data processed by ZENTIC along with identities of processing entities.
Request correction of inaccurate personal data or completion of incomplete information in our records.
Request deletion of personal data when the processing purpose is fulfilled and retention is not required by law.
Lodge a complaint directly with our designated Data Protection Officer for prompt response within statutory timelines.
To exercise any of these rights, email our Data Governance Desk at support@zentic.in. Requests are authenticated and fulfilled without unnecessary delay.
International Transfers & Cloud Hosting
Our primary data infrastructure is hosted in secure, ISO/IEC 27001 and SOC 2 Type II certified cloud data centers. For international clients, data transfers comply with Standard Contractual Clauses (SCCs) ensuring equivalent data protection safeguards regardless of physical server location.
Policy Updates & Notifications
We may update this Privacy Policy periodically to reflect enhancements to our engineering capabilities or statutory updates under Indian and international privacy laws.
Material changes will be published with an updated version number and effective date on this page. Continued interaction with our platforms signifies acceptance of revised terms.
Data Protection Officer & Legal Notices
For any questions regarding this Privacy Policy, your data privacy rights, or corporate data governance, contact our designated Data Protection Officer: